Imagine you are a fly on the wall in a corporate training center where a management team of 12 is participating in a session on executing strategy. The team is midway through attempting to solve a new, uncertain, and complex problem. The facilitators look on as at first the exercise follows its usual path. But then activity grinds to a halt — people have no idea what to do. Suddenly, a more junior member of the team raises her hand and exclaims, “I think I know what we should do!” Relieved, the team follows her instructions enthusiastically. There is no doubt she has the answer — but as she directs her colleagues, she makes one mistake and the activity breaks down. Not a word is spoken but the entire group exude disappointment. Her confidence evaporates. Even though she has clearly learnt something important, she does not contribute again. The group gives up.
Subscribe to receive monthly updates by email about conferences, publications, and news from the field.
Have a question? We’re here to help. Visit the help center to get started.Support Center